Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We don’t apply any delivery charges inside valley ringroad but we charge certain minimum charges outside the valley ringroad.

Which payment methods are accepted in the Online Shop?

We take direct cash as our payment method only after we deliver you our products safely into your hand.

How long will delivery take?

It depends on the location you are ordering from. If it’s inside Kathmandu Valley we will deliver you on the exact day of you order otherwise it may take minimum of 2 days outside Kathmandu Valley.

How secure is shopping in the Online Shop? Is my data protected?

Of course, we value your privacy and take it seriously. So, we hereby promise you to keep your data protected from intruders. 

What exactly happens after ordering?

Our technical team get the message from you after you order then we pass on that message to our supply team and keep your record then we will contact you within 15-20 min for your confirmation of order and your location. Then, our hyperactive delivery team comes to you door knocking. 

Do I receive an invoice for my order?

Ofcourse, you do. It’s your right.